Help Desk Support Specialist

Job Title: Help Desk Support Specialist

Location: Port Wentworth, GA

Position Overview

We’re looking for a Help Desk Support Specialist I to join our clients growing IT team. In this frontline role, you’ll provide hands-on technical support across hardware, software, and network systems, ensuring a seamless IT experience for internal users. You’ll troubleshoot issues, manage tickets, monitor systems, and support daily operations—all while delivering excellent customer service with a solutions-first mindset.

You’ll thrive in a dynamic environment where no two days are the same, and unexpected challenges are the norm. If you’re technically savvy, organized, and love helping people solve problems, this could be the perfect fit.

Key Responsibilities

• Provide first-line support for hardware, software, and network issues via our internal ticketing system
• Diagnose and resolve technical problems; escalate complex cases when needed
• Monitor and maintain systems, backups, and scheduled tasks for stability and performance
• Support end-user devices, including configuration, upgrades, and repairs
• Manage onboarding and offboarding, from account setup to workstation configuration
• Track IT assets, including computers, servers, printers, mobile devices, and licenses
• Document support processes and troubleshooting steps for team-wide use
• Participate in an after-hours support rotation to ensure business continuity

What You’ll Bring

• 1–2 years of IT support experience, ideally in a fast-paced environment
• Solid knowledge of PC hardware, Windows OS, mobile devices, and basic network management (LAN/WAN)
• Familiarity with virtualization, system administration, and server environments
• Strong troubleshooting, analytical, and documentation skills
• Excellent verbal and written communication with both technical and non-technical users
• A customer-first approach and a passion for solving problems
• Ability to work independently and follow through on tasks
• Associate degree in a technical discipline
• Commitment to our core values: Team, Excellence, Entrepreneurship, Integrity, and Safety

Physical Requirements & Work Environment

• Primarily office-based, with occasional exposure to operations areas
• Regular movement: standing, walking, sitting, reaching, lifting (up to 50 lbs with assistance for items over 25 lbs)
• Vision requirements include close focus and visual flexibility